Card type terms and conditions


LAMDA – CARDS TERMS AND CONDITIONS


Date of issue: 23rd February 2018

Last Updates on 25/09/2018

This card (the “Card”) is issued by DiPocket Limited (“DiPocket”) on behalf of LAMDA CARD SERVICES LTD (hereandafter “LAMDA”).Please note that effective February 15, 2018 all newly issued LAMDA cards are issued by DiPocket even if on the back of the card the named issuer is Euronet

DiPocket is a Financial Institution authorized and regulated by the Financial Conduct Authority, which is located at: 25 The North Colonnade, London E14 5HS, United Kingdom. It operates on the basis of the E-Money License (Firm Reference Number 900439) issued in the United Kingdom and passported across the European Union pursuant to the Electronic Money Directive 2009/110/EC. DiPocket’s registered address is: 532 Metal Box Factory, 30 Great Guildford Street, London, SE1 0HS, United Kingdom.

DiPocket is a Principal Member of Mastercard Inc.

These Cards Terms and Conditions (the “Cards Terms and Conditions”) apply to any holder of a Card. The Cards Terms and Conditions are supplemented by the General Terms and Conditions (“General Terms and Conditions”), together referred to as the “Agreement”. By using your Card, you are demonstrating your acceptance of the Agreement.

We recommend that you familiarize yourself, in particular, with the following terms and guidelines contained in the General Terms and Conditions, which are included by reference in these Cards Terms and Conditions: Using the Card, Keeping your Card safe, If something goes wrong, Our liability towards you.

You may access a copy of LAMDA and Card Terms and Conditions at any time by visiting https://lamdacardservices.com

The Agreement is governed by English law. Any legal terms implied by law will also apply to the Agreement.

Using the Card

The Card is a Mastercard® prepaid bearer debit card:

  • to activate it, you must follow the instructions provided with the Card; after activation, your Card will be valid for 36 (thirty six months);
  • it can be used for online and telephone purchases where the Mastercard® Acceptance Mark is displayed;
  • if it is a plastic Cards, you must sign it as soon as you receive it and you can use it also in physical stores, where you can receive cash-backs when making purchases, and at automated teller machines (“ATM”) for cash withdrawals. It cannot be used for other cash transactions such as withdrawing cash from a bank and purchasing traveller’s cheques or foreign exchange from a bureau de change. Please note that, in compliance with applicable regulations, Anonymous Cards have no access to cash at all;
  • you will only be able to use it if your card account is sufficiently funded at the time you attempt to make a transaction and within applicable limits. Depending on the type of Card you hold, you may not be able to add funds to it yourself;
  • if you use the Card for purchases in a different currency, the purchase amount will be converted to the card currency at the applicable rate and charged to you in the card currency. The amounts will be converted by Mastercard on the date they process the transaction, using the exchange rate they use for all such currency conversions;
  • your Card will be valid until its expiry date, which is printed on the front of the Card, after which you shall not try to use it;
  • to view you Card Balance and transaction history and to manage your Card security (e.g. blocking it) please go to https://lamdacardservices.com, where you may also access a copy of the Agreement.

You can redeem any unspent Funds left on your Card at any time when your Card is valid and up to 5 years after it expires by asking us to transfer the unspent Funds to a EUR bank account in the SEPA region indicated by you (free of charge within 12 months from card expiry; if you hold a USD card, you can ask us to transfer the unspent Funds to a USD bank account indicated by you). The aforementioned rule on transferring back the Funds applies to the redemption of electronic money issued to you by DiPocket.

Your Card is not transferable and you agree not to permit any other person to use your Card.

Safeguarding the security of your Card

In addition to signing the Card upon receiving it, you must:

  • not allow anyone else to use your Card;
  • not reveal your PIN;
  • not write down your PIN, unless you do this in a way that would make it impossible for anyone else to recognise it;
  • only release the Card, card number or PIN to make (or try to make) a transaction with a merchant or ATM displaying the Mastercard® Acceptance Mark.

If your Card is lost or stolen, or someone else finds out the PIN, or if you think your Card, card number, or PIN may be misused, you must:

  • block the Card immediately calling us on +35725249999 (we have a 24 hour service) so that we can block your Card;
  • stop using the Card, card number or PIN immediately;
  • if we ask, write to us within seven days to confirm the loss, theft or possible misuse at the following address: Lamda Card Services Ltd, 1, Argyri Eftalioti & Arch.Makariou, 3085, Limassol, Cyprus

Within the limits permitted under applicable laws and subject to the limitations defined in this Agreement, we are liable for due performance of our obligations set out in this Agreement.

If you find the Card after you have reported it lost, stolen or misused, you must destroy it and inform us as soon as you can by using https://lamdacardservices.com

Complaints

If you are unhappy in any way with your Card, please tell us so we can try to resolve the situation. Complaints may be submitted:

  1. in writing by post. Written complaints may be addressed to: Customer Service, Lamda Card Services Ltd, 1, Argyri Eftalioti & Arch.Makariou, 3085, Limassol,
  2. verbally by calling the following telephone number: +35725249999
  3. in electronic form by using the contact methods provided on https://lamdacardservices.com.

We strive to acknowledge all complaints received within 24 hours of receipt. If a complaint is received during a bank holiday or weekend period, the complaint will be acknowledged within 24 hours of the return to work of staff, i.e., if a complaint is received by e-mail on a Sunday, it will be deemed to have been received at 9 am on the following Monday.

If it is not possible to respond with a detailed, substantive reply within 24 hours of receipt of the complaint, a further communication will be provided within 5 business days. We will send our final response within 15 business days. In unusual circumstances, where the answer cannot be given within the normal timeframe for reasons beyond our control, we will explain the reasons for the delay and provide a final response no later than 35 business days and tell you that you may be able to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is a free, independent service, which might be able to settle a complaint between you and us. You can take your complaint to them if you are not satisfied with our efforts to deal with it or if we have not completed our investigations within six months of your complaint. The contact details are:

  • The Financial Ombudsman Service, Exchange Tower, London E14 9SR; phone 0800 023 4 567 (+44 20 7964 0500 from abroad), website www.financial-ombudsman.org.uk.; or
  • You may also file your complaint with the Commissioner of Administration (Ombudsman), Era House, 2, Diagorou Street, 1097 Nicosia, Tel. No.: 22 405500, Fax. No.: 22 672881, e-mail: ombudsman@ombudsman.gov.cy.

Please note that you may also be entitled to submit a complaint to the Financial Regulator in the country where you obtained the Card.

LIMIT TYPES * EUR

Virtual Anonymous (prefunded)

Anonymous (prefunded)

Virtual “Blue”

Student Card

Gold Card COMING SOON

Platinum Card

Black Card

Maximum cash withdrawal annually

N/A

N/A

-

€ 15,000.00

€5,000.00

€35,000.00

€50,000.00

Maximum daily cash withdrawal

N/A

N/A

-

€ 500.00

€ 500.00

€1,500.00

€2,000.00

Maximum amount for a purchase transaction

€250.00

€250.00

€5,000.00

€6,000.00

€3,000.00

€6,000.00

€9,000.00

Maximum amount for a purchase transaction monthly

€250.00

€250.00

€30,000.00

€20,000.00

€15,000.00

€40,000.00

€50,000.00

Minimum Amount for a purchase transaction

-

-

-

-

-

-

-

Daily Cash Transaction Number

N/A

N/A

-

2

2

5

10

Daily POS Transaction Number

3

3

10

10

10

10

10

LIMIT TYPES * USD

Virtual Anonymous (prefunded)

Anonymous (prefunded)

Virtual “Blue”

Gold Card COMING SOON

Platinum Card

Black Card

Maximum cash withdrawal annually

N/A

N/A

-

$6,500.00

$50,000.00

$70,000.00

Maximum daily cash withdrawal

N/A

N/A

-

$650.00

$1,950.00

$2,600.00

Maximum amount for a purchase transaction

$350.00

$350.00

$6,500.00

$3.900.00

$8.000.00

$11,500.00

Maximum amount for a purchase transaction monthly

$350.00

$350.00

$39,000.00

$21,000.00

$52,000.00

$65,000.00

Minimum Amount for a purchase transaction

-

-

-

-

-

-

Daily Cash Transaction Number

N/A

N/A

-

2

5

10

Daily POS Transaction Number

3

3

10

10

10

10

* Monthly limits are applied by calendar month and are subject to availability of funds on the Card.

FEE TYPES (EUR)

Virtual Anonymous (prefunded)

Anonymous (prefunded)

Virtual “Blue”

Student Card

Gold Card COMING SOON

Platinum Card

Black Card

Card purchase fee

€2.00

€5.00

€1.00

€10.00

€18.00

€25.00

€35.00

Card Upgrade

N/A

N/A

€24.00- €49.00

N/A

€7.00

€10.00

N/A

Virtual IBAN Creation Fee

N/A

N/A

N/A

FREE

€20.00

€20.00

€20.00

SEPA Transfer Fee

N/A

N/A

COMING SOON

COMING SOON

COMING SOON

COMING SOON

COMING SOON

Annual Fee

N/A

N/A

N/A

N/A

N/A

€10.00

€18.00

Monthly fee

N/A

N/A

€0.20

€ 1.00

€1.25

€1.65

€2.50

Load, Reload

N/A

N/A

0.5% (Min. €2.50)

0.5% (Min. €2.50)

0.5% (Min. €2.50)

0.5% (Min. €2.50)

0.5% (Min. €2.50)

Currency Exchange fees

3.00%

3.00%

3.00%

3.00%

3.00%

3.00%

3.00%

Card to Card fee – Same Cardholder

N/A

N/A

0.25% (Min.€0.25– Max.€2,50)

0.25% (Min.€0.25-Max.€2,50)

0.25% (Min.€0.25– Max.€2,50)

0.25% (Min.€0.25– Max.€2,50)

0.25% (Min.€0.25– Max.€2,50)

Card to Card fee – Different Cardholder

N/A

N/A

1% (Min. €1.00 – Max. €10.00)

1% (Min. €1.00 – Max. €10.00)

1% (Min. €1.00 – Max. €10.00)

1% (Min. €1.00 – Max. €10.00)

1% (Min. €1.0 – Max. €10.00)

ATM withdrawal fee Cyprus and Greece

N/A

N/A

N/A

€2,50

€2.50

€2.50

€2.50

ATM withdrawal fee out of Cyprus and Greece

N/A

N/A

N/A

2.5%(Min €1.50)

2.5%(Min €1.50)

2.5%(Min €1.50)

2.5%(Min €1.50)

Card Replacement/reissue fee

N/A

N/A

N/A

€8.95

€8.95

€8.95

€8.95

PIN reissue fee

N/A

N/A

N/A

€ 2.50

€10.00

€10.00

€10.00

Inactivity fee (for cards inactive more than 90 days)

€1.50

€1.50

€1.50

€1.50

€8.00

€8.00

€8.00

Card Cancellation

N/A

N/A

€5.00

€5.00

€5.00

€5.00

€5.00

Online Balance Inquiry

FREE

FREE

FREE

FREE

FREE

FREE

FREE

Mobile App Balance Inquiry

FREE

FREE

FREE

FREE

FREE

FREE

FREE

Balance Inquiry - EU

N/A

N/A

N/A

€1.00

€1.00

€1.00

FREE

Balance Inquiry – out of EU

N/A

N/A

N/A

€3.50

€3.50

€3.50

€3.50

POS Purchase – EU

€1.00

€1.00

N/A

0

0

0

0

POS Purchase - out of EU

€1.00

€1.00

€1.00

€1.00

€1.00

€1.00

€1.00

Transfer Investigation (Additional sending bank fees may apply)

€15.00

€15.00

N/A

€15.00

€15.00

€15.00

€15.00

FEE TYPES (USD)

Virtual Anonymous (prefunded)

Anonymous (prefunded)

Virtual “Blue”

Gold Card COMING SOON

Platinum Card

Black Card

Card purchase fee

$2.60

$6.50

$1.30

$23.40

$32.50

$46.00

Card Upgrade

N/A

N/A

$31.20-$44.70

$32.50

$13.00

N/A

Virtual IBAN Creation Fee

N/A

N/A

N/A

$26.00

$26.00

$26.00

SEPA Transfer Fee

N/A

N/A

COMING SOON

COMING SOON

COMING SOON

COMING SOON

Annual Fee

N/A

N/A

N/A

N/A

$13.00

$23.40

Monthly fee

N/A

N/A

$0.25

$1.65

$2.15

$3.25

Load, Reload

N/A

N/A

0.5% ($3.25)

0.5% ($3.25)

0.5% ($3.25)

0.5% ($3.25)

Currency Exchange fees

3.00%

3.00%

3.00%

3.00%

3.00%

3.00%

Card to Card fee – Same Cardholder

N/A

N/A

0.25% (Min.$0.30– Max.$3.00)

0.25% (Min.$0.30– Max.$3.00)

0.25% (Min.$0.30– Max.$3.00)

0.25% (Min.$0.30– Max.$3.00)

Card to Card fee – Different Cardholder

N/A

N/A

1% (Min.$1.00 – Max. $12.00)

1% (Min. $1.20 – Max. $12.00)

1% (Min. $1.20 – Max. $12.00)

1% (Min. $1.20 – Max. $12.00)

ATM withdrawal fee Cyprus and Greece

N/A

N/A

N/A

$3.25

$3.25

$3.25

ATM withdrawal fee out of Cyprus and Greece

N/A

N/A

N/A

2.5%(Min $1.95)

2.5%(Min $1.95)

2.5%(Min $1.95)

Card Replacement/reissue fee

N/A

N/A

N/A

$11.65

$11.65

$11.65

PIN reissue fee

N/A

N/A

N/A

$13.00

$13.00

$13.00

Inactivity fee (for cards inactive more than 90 days)

$1.95

$1.95

$1.95

$10.40

$10.40

$10.40

Card Cancellation

N/A

N/A

$6.50

$6.50

$6.50

$6.50

Online Balance Inquiry

FREE

FREE

FREE

FREE

FREE

FREE

Mobile App Balance Inquiry

FREE

FREE

FREE

FREE

FREE

FREE

Balance Inquiry - EU

N/A

N/A

N/A

$1.30

$1.30

FREE

Balance Inquiry – out of EU

N/A

N/A

N/A

$3.50

$3.50

$3.50

POS Purchase – EU

$1.30

$1.30

N/A

0

0

0

POS Purchase - out of EU

$1.30

$1.30

$1.30

$1.30

$1.30

$1.30

Transfer Investigation (Additional sending bank fees may apply)

$19.50

$19.50

N/A

$19.50

$19.50

$19.50